At the “2024 Silver Living Expo” hosted by the World Journal in Los Angeles, Michelle Ng, a representative of SCAN Health Plan’s Chinese-speaking services, shared insights about the company’s latest healthcare benefits and features specifically designed for seniors.
Michelle explained that SCAN, a nonprofit healthcare plan, has been dedicated to serving the elderly for over 40 years, with its headquarters located in Long Beach. While Medicare typically covers only Parts A and B (hospital and outpatient care), SCAN offers a variety of HMO plans that include Medicare Advantage (also known as Part C) and prescription drug coverage through Part D. These plans are tailored to meet the unique needs of seniors, providing benefits such as vision, dental, transportation services, home care, and acupuncture/massage therapy. Additionally, there are specialized programs for chronic conditions like diabetes and heart disease. For Chinese families traveling abroad, SCAN’s plans include global emergency medical services to address urgent healthcare needs both domestically and internationally.
In addition, Michelle highlighted that some of SCAN’s plans offer uncommon extra benefits in the industry, such as reimbursements for Part B premiums and quarterly allowances for over-the-counter items, which can be used for grocery purchases at CVS. She emphasized the professional service team’s ability to provide assistance in Mandarin, Cantonese, and other languages, making it easier for Chinese clients to seek help at any time.
Currently, SCAN has received a 4.5-star rating from the federal government, marking it as one of the few high-quality healthcare plans available. Michelle noted that such a high rating signifies SCAN’s outstanding performance in medical services and customer satisfaction, allowing the organization to secure more resources from the government to enhance service quality. She reminded eligible seniors that the annual Medicare Open Enrollment Period is from October 15 to December 7, during which they can switch or join new plans effective January 1, 2025.
